To maintain a secure gaming environment, we are required to verify the identity and age of every player before funds can be moved. This process, known as KYC (Know Your Customer), is essential to prevent underage gambling and protect the platform from fraudulent activities. By verifying your identity, we ensure that your withdrawals are sent only to you and that your account remains protected.
Typically, you will be asked to provide documents from three general categories: a government-issued photo ID, a document providing proof of your residential address, and confirmation of ownership for your chosen payment method. When submitting these, ensure the images are captured in high resolution, are not cropped, and that all four corners of the document are visible. Clear lighting and a steady hand are key to avoiding delays in the verification process.